Luna. The
‍AI receptionist
for medical practices.

Luna answers calls and reschedules, books, and cancels appointments. She intelligently routes calls and answers questions. All directly in the PMS and autonomously.
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Luna is already in use in orthodontics and dentistry – and will soon be available in other specialties. If interested, just get in touch here.

Your advantages at a glance.

24/7 service

With Luna, your practice is always reachable. Even with multiple calls at once, no inquiry goes unanswered.

Real relieve

Luna handles up to 80% of all calls directly in the PMS. Your staff finally has time for the things that really matter.

Full control

Luna adapts to your individual scheduling preferences and ensures smooth planning.

New insights

In our web app, you can see who is calling, when, and why. This keeps you informed about your patients’ concerns.

Recommended by doctors.

Doctors Baulig
Baulig Orthodontics
We are extremely satisfied with Luna. We are available 24/7, our employees are relieved enormously and we have more time for the patients!
Dr. Alina Grozdinska
Orthodontics Feuersee
Our patients are delighted. Luna makes our interactions with patients even more personal and efficient!
Dr. Radu Câmpean
Câmpean Orthodontics
We’re very happy with praxipal. Our requests are promptly addressed, and the team is always available—even on weekends. The service is outstanding.
Amela Vejselovic, ZFA
Banach Orthodontics
Luna is a blessing for us at the reception. The phone rings much less frequently and we are hardly ever interrupted. A huge relief!

Luna conducts authentic phone calls - listen to some examples!

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Appointment booking

From initial consultation to dental cleaning — Luna coordinates appointments for your patients and books them directly in the PMS.
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Rescheduling

Luna supports your patients and is happy to find a new suitable appointment. Taking into account your settings, she then rebooks it directly in the PMS.
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Appointment cancellation

The patient is ill and cannot come for a check-in? Luna cancels the appointment in and sends you a notification.
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Repairs

Has a bracket broken off or is the wire poking? Luna understands the issue and immediately books the appropriate appointment.
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Questions

Everything on your website and beyond - Luna knows your offer and is happy to provide information.
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Forwarding

Luna intelligently forwards requests that should still be handled by your practice team to the right people.

And how does Luna work?

From call to appointment confirmation - a smooth process for patients and the practice.

Forwarding

Your patients call your practice as usual. But the phone doesn't ring there - instead, the call is forwarded to Luna.

Consent

The patient's consent is obtained at the beginning of the call.

Conversation

Once consent has been given, Luna conducts the conversation, answers questions and resolves appointment-related issues. These are implemented directly in the PMS.

Full service

If Luna is unable to solve a problem, she can hand over to your team if necessary.

Follow-up

Luna can write summaries, send appointment confirmations and much more.

Goodbye copy-paste. Real relief.

Thanks to her direct integration, Luna operates independently within the practice software. She identifies patients, checks calendar availability, and books, reschedules, and cancels appointments.

FAQs.

How does the introduction of Luna work?

Luna is introduced in three simple steps:

1.
Technical integration: First, our technicians set up the PMS integration in around 15 minutes via video call. On request, this can also be done directly via your IT service provider.
2.
Personalization: In about 60 minutes, we adapt Luna to your practice. Together, we determine which appointment types she will handle and which booking preferences and restrictions apply.
3.
Luna on the phone: During the third appointment, we set up telephone forwarding in about 15 minutes. From this moment on, Luna takes calls and delights your patients.
Does Luna take my practice's appointment booking rules into account?

Yes, Luna adapts completely to your specifications and books, reschedules or cancels appointments. Thanks to her extensive experience in orthodontic practices, Luna also knows many rules and dependencies without having to be taught them.

Do I have to change my telephone system or number for Luna?

No. All it takes is for incoming calls to be forwarded to Luna. Your patients dial the same number as before and Luna answers the phone.

I work in a medical practice. Will Luna take my job?

No, quite the opposite. As a dental assistant, you are one of the most understaffed professional groups in Germany. Due to the worsening staffing situation and demographic change, it is becoming increasingly difficult to provide high-quality medical care. With Luna, we want to relieve the burden on healthcare staff so that they can focus on patient care. You don't have to worry about your job because of Luna.

Can Luna also be used in other specialist areas or with other practice software?

We are working at full speed to make Luna available for other specialist areas and compatible with other practice software. Are you interested in being involved as early as possible when Luna is also available for your specialist area and your practice software? Then please fill out this form and we will get back to you as soon as possible.

Is Luna compliant with data protection regulations?

Yes, we attach great importance to data protection. With Luna, we comply with the requirements of the GDPR - both in terms of data processing and data storage. Before you start using Luna, we sign a data protection agreement that ensures the security and integrity of your patient data.

Contact us now.

We look forward to speaking with you!
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